Crashes and start up problems

[NoireAngel]

I recently bought Emerald City Confidential on Steam and it was working fine (aside from a glitchy cursor) until I got to the palace. I got to the palace and my game crashed. I recieved a pop-up that told me the application failed, or something along the lines of that. I booted the game up again and made it to the jail cell. My game crashed again when i went to pick up the envelope on the floor. I booted it up again and the same thing happened. I did it a few more times and got the same result. I restarted my computer and this time the pop-up box that said 'Preparing to launch' kept coming up and going repeatedly. After a while of trying I uninstalled then re-installed it from steam and I was able to properly launch the game. When I got to the envelope the same thing happened, so I restarded my computer and it had start up issues again. Any ideas on how to get it to work?

[DaveGilbert]

Sadly the game was published by PlayFirst and the game was developed in their SDK. They seem to have dropped all support for the game, and since their SDK was created internally there is little I can do in terms of support. If you can't get it to work, the only thing I can suggest is to take advantage of Steam's refund policy.

(Ages ago I've asked PlayFirst to either deal with these problems or simply take the game off Steam completely. They have yet to reply).