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Author Topic: agsteam.dll error  (Read 1841 times)

Offline jprisco

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agsteam.dll error
« on: July 13, 2016, 01:33:44 AM »
Hi,

Recently I purchased all the Blackwell games on steam, but none of them are working.
When I launch it I get the following error message:

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An internal error has occured. Please note down the following information.
If the problem persists, post the details on the AGS Technical Forum.
(ACI version 3.21.1115)
Error: Unable to load plugin 'agsteam.dll'
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I have checked, this file exists on the correct folder.
I tried to reinstall the games, with no success.

I am using a Windows XP Service Pack 3.

Have anyone faced the same issue?

Regards,

Offline DaveGilbert

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Re: agsteam.dll error
« Reply #1 on: July 14, 2016, 10:44:34 AM »
Hi! So sorry for the delay in responding. This used to happen in the DRM-free version of the game, but it shouldn't happen on the Steam version. What directory is your game in? Is it in the default steam directory or did you change that to somewhere else?

And just to clarify, this happens with ALL the Blackwell games or just one of them?

Offline DaveGilbert

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Re: agsteam.dll error
« Reply #2 on: July 14, 2016, 10:52:36 AM »
After a bit more research, it could be some of your drivers are out of date. Specifically Microsoft .Net Framework. You need it to be at least version 3.5 in order to load dlls.

Offline jprisco

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Re: agsteam.dll error
« Reply #3 on: July 21, 2016, 06:48:30 AM »
Hello Dave,

Sorry for the delay, I was only able to test your solution today.
You nailed it! After I installed the .net framework 3.5 all the games ran successfully.

Thanks very much for your attention.

Regards,
Juliano Prisco