Wadjet Eye Games

Author Topic: Steam key for previous owners?  (Read 8806 times)

Offline cvladan

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Steam key for previous owners?
« on: December 16, 2013, 03:42:34 PM »
I own the DRM free version of The Shivah from the Indie Royale All-Charity Pack - will I get a steam key for the remastered version?

I sent an email to admin@wadjeteyegames.com with proof of purchase, because some people reported having done that and received a key, but it might have been lost in the spam folder.

No problem if I'm not entitled to a new key - I'll be happy to buy it again on steam when there's some promotion and support Wadjet eye.

Offline DaveGilbert

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Re: Steam key for previous owners?
« Reply #1 on: December 17, 2013, 08:43:52 AM »
Try sending the email again. We were slammed with requests for awhile! Sorry about that.

Offline cvladan

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Re: Steam key for previous owners?
« Reply #2 on: December 17, 2013, 10:13:30 AM »
OK thanks, just sent another email (actually two, I thought sending a png attachment might incur the wrath of the spam filter so I sent another with a pdf).

Edit: just got my key. you guys rock. now when is emerald city coming out on steam, or anywhere really?
« Last Edit: December 19, 2013, 08:30:53 AM by cvladan »

Offline Yuri

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Re: Steam key for previous owners?
« Reply #3 on: December 22, 2013, 05:54:31 AM »
Too bad I pre-ordered the new edition before asking Dave for a key for my Desura version :)

cvladan, The Everald City is on Steam for many years already.

Offline Cent

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Re: Steam key for previous owners?
« Reply #4 on: March 25, 2014, 11:45:24 PM »
I emailed admin@wadjeteyegames.com twice since 2-3 weeks ago, and I still haven't gotten any kind of response... Am I missing something?

Offline Miranda

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Re: Steam key for previous owners?
« Reply #5 on: March 26, 2014, 02:10:55 PM »
Hi Cent, thanks for letting us know- I'll look into it!

Offline McSpain

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Re: Steam key for previous owners?
« Reply #6 on: March 26, 2014, 05:18:22 PM »
Hi Cent, thanks for letting us know- I'll look into it!

Same here. E-mailed a month ago. But no rush. Blackwell has priority ;)

Offline Infantaria

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Re: Steam key for previous owners?
« Reply #7 on: April 13, 2014, 01:40:36 PM »
Same issue here. Multiple emails sent, no response.

Offline Miranda

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Re: Steam key for previous owners?
« Reply #8 on: April 14, 2014, 12:27:08 PM »
I apologize, there was an issue in the processing of some of these requests. It should be resolved now.

Offline ladymarian

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Re: Steam key for previous owners?
« Reply #9 on: April 23, 2014, 06:12:46 AM »
Hi, how long does it take approximately to get a key? I sent an email with my Groupees profile page screen capture 10 days ago and then again another one after the issue was fixed, 8 days ago, but haven't got any response. I wonder if ended up in the junk mail.

Offline qualityh20

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Re: Steam key for previous owners?
« Reply #10 on: April 24, 2014, 04:29:32 PM »
I sent an email April 13th with a screenshot that included my groupees user ID, the desura key in the Groupees interface, as well as the Desura client with the same key showing. 
Is that enough to be granted a Steam key, or do you require a receipt as well? Thanks!

Same email that I'm registered with here, by the way.

Cheers.

Offline Miranda

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Re: Steam key for previous owners?
« Reply #11 on: April 24, 2014, 04:40:13 PM »
Any lingering requests are going to get cleaned up this weekend after the dust settles from the new release- thanks so much for your patience!

Offline Wir sinds

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Re: Steam key for previous owners?
« Reply #12 on: April 25, 2014, 02:52:09 PM »
Same for me.

EDIT: Please hold off on similar posts until after this weekend. Thanks! ~Miranda
« Last Edit: April 25, 2014, 03:38:26 PM by Miranda »

Offline Foxron

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Steam key for previous owners
« Reply #13 on: November 09, 2015, 11:14:55 AM »
If you've pre-ordered via BMT and want a Steam key, either post in this thread provided that the email you registered with is the same you used to pre-order or PM me your name/email.