Wadjet Eye Games Community Forum

Wadjet Eye Games => The Blackwell series => Topic started by: Dark_Spiral on July 22, 2009, 04:09:59 PM

Title: Dave, big problem with preorder mail
Post by: Dark_Spiral on July 22, 2009, 04:09:59 PM
The email had no url to the download. It just said <Download link>
Title: Re: Dave, big problem with preorder mail
Post by: frederic09 on July 22, 2009, 04:30:57 PM
dave make a reset download, but the problem is that i received a 3.3 MB (and corrupted) file.

Well it's not his day.
Title: Re: Dave, big problem with preorder mail
Post by: Dark_Spiral on July 22, 2009, 04:31:28 PM
Yeah, I have to get a reset again since I tried going to the link several times, it says not found, then said I can't download
Title: Re: Dave, big problem with preorder mail
Post by: DaveGilbert on July 22, 2009, 04:33:59 PM
This is not my day!

I don't know why the link isn't in the email, and I know you all want to play the game. I'm sending all the links out manually. 
Title: Re: Dave, big problem with preorder mail
Post by: Dark_Spiral on July 22, 2009, 04:34:35 PM
Dave, mail me at deludedtwilight@aol.com when you can and we'll figure this out. Just do what you can
Title: Re: Dave, big problem with preorder mail
Post by: frederic09 on July 22, 2009, 04:48:05 PM
i just hope the new links will work...
Title: Re: Dave, big problem with preorder mail
Post by: Dark_Spiral on July 22, 2009, 04:51:28 PM
Dave's going one by one, got me a link. Just be patient, he's doing what he can
Title: Re: Dave, big problem with preorder mail
Post by: frederic09 on July 22, 2009, 04:52:50 PM
it will be my turn soon, because your email begins with a d, and mine it's a f :P
Title: Re: Dave, big problem with preorder mail
Post by: Gremmi on July 22, 2009, 04:56:29 PM
Going through all pre-orders one by one is above and beyond as far as I'm concerned. Experience with other developers, big and small, indie and corporate, usually have them going 'Oh well, we'll sort it out eventually, maybe in a day or so' when there's a launch problem. Good on you, Dave.
Title: Re: Dave, big problem with preorder mail
Post by: frederic09 on July 22, 2009, 04:57:40 PM
yeah Gremmi, dave is doing something great. It's cool.
Title: Re: Dave, big problem with preorder mail
Post by: Dark_Spiral on July 22, 2009, 05:00:50 PM
Agreed, he doesn't have to do that but he cares about people who appreciate his games. That says a lot.
Title: Re: Dave, big problem with preorder mail
Post by: frederic09 on July 22, 2009, 05:23:56 PM
i just received a new reset download link.

But the file is the same : only 3.3 MB and it's corrupted.

Well what can i do ?
Title: Re: Dave, big problem with preorder mail
Post by: myhatty on July 22, 2009, 05:24:30 PM
 :'( :'( :'( my link is saying its corrupted  :'( :'( :'(  i from the uk and been waiting all day
Title: Re: Dave, big problem with preorder mail
Post by: DaveGilbert on July 22, 2009, 05:30:31 PM
Oh man.  I'm sorry, everyone!  Weird that your links are corrupted!  Have you tried redownloading?  Has everyone had this problem?
Title: Re: Dave, big problem with preorder mail
Post by: myhatty on July 22, 2009, 05:31:21 PM
yes i have 3 times and saying same thing when i run it
Title: Re: Dave, big problem with preorder mail
Post by: Gremmi on July 22, 2009, 05:32:13 PM
Afraid so, Dave. Each time it's a 3.3MB .exe that comes up with a "The setup files are corrupted." error.
Title: Re: Dave, big problem with preorder mail
Post by: wesray on July 22, 2009, 05:33:37 PM
Yeah, I have the same problem too.
Title: Re: Dave, big problem with preorder mail
Post by: miniop on July 22, 2009, 05:34:14 PM
Same problem in here. 3.3mb corrupted. I tied to download 2 times but nothing. And now it is saying :

This product is no longer available for download, this may be due to the maximum number of allowed attempts exceeded or the allotted time.
Please contact the manufacturer of the product for support.
Title: Re: Dave, big problem with preorder mail
Post by: frederic09 on July 22, 2009, 05:34:25 PM
i've send some details to dave through the mp system this forum uses...

Maybe it will help to find the problem.
Title: Re: Dave, big problem with preorder mail
Post by: IR on July 22, 2009, 05:52:51 PM
Am also getting the

" This product is no longer available for download, this may be due to the maximum number of allowed attempts exceeded or the allotted time.
Please contact the manufacturer of the product for support."

error. Looking forward to the game so much, though. Absence makes the heart grow fonder?
Title: Re: Dave, big problem with preorder mail
Post by: DaveGilbert on July 22, 2009, 06:25:56 PM
Hi IR.  I reactivated your download again.  Did it work?
Title: Re: Dave, big problem with preorder mail
Post by: IR on July 22, 2009, 06:33:40 PM
Hi Dave,

Yes, it did. But the setup file is corrupted.  :-[

Thanks,

IR
Title: Re: Dave, big problem with preorder mail
Post by: PeterLeb on July 22, 2009, 06:35:13 PM
Hey, I just bought Convergence off the store page, email with link came through fine, but it's just a 3.3mb file that doesn't work. So it's not just pre-orders that are iffy.

Nice picture of Joey, though!
Title: Re: Dave, big problem with preorder mail
Post by: DaveGilbert on July 22, 2009, 06:37:20 PM
OK, i'm just going to reupload the darn thing - AGAIN - and hope that fixes it!!
Title: Re: Dave, big problem with preorder mail
Post by: PeterLeb on July 22, 2009, 06:39:39 PM
Awesome stuff, hope it all works out! :D
Title: Re: Dave, big problem with preorder mail
Post by: wesray on July 22, 2009, 06:43:49 PM
Thanks a lot for the quick support, Dave!

BTW, I also got the error "This product is no longer available for download..." in the mean time.
Title: Re: Dave, big problem with preorder mail
Post by: Xayla on July 22, 2009, 06:52:16 PM
That just means they deactivated the link, Wesray :)  Dave will fix you up when he can, I'm sure :)
Title: Re: Dave, big problem with preorder mail
Post by: PeterLeb on July 22, 2009, 07:48:53 PM
Link is up again, just tried it on the off chance, but it's a 12 mb file and still corrupted.

Just pointing this out in case this is a genuine error with the upload again, not trying to sound impatient! :P
Title: Re: Dave, big problem with preorder mail
Post by: DaveGilbert on July 22, 2009, 07:53:45 PM
So now it's up to 12MB instead of 3!  That's a good sign, I guess!

I'm reuploading the game now.  Hopefully that will sort the problem.  It doesn't answer the question of why half the customers are able to download the game perfectly fine, but if it works I won't complain!

Title: Re: Dave, big problem with preorder mail
Post by: myhatty on July 22, 2009, 08:00:41 PM
thants dave  ;) you go pass the line for us must companys give us it will be sorted by tomorrow waffle but you are here and tell us thing when they happen
Title: Re: Dave, big problem with preorder mail
Post by: DaveGilbert on July 22, 2009, 08:11:08 PM
Hehe.  Well, don't think I'm totally selfless.  I've been working on this game for so long that I *really* want people to play it!   ;D ;D
Title: Re: Dave, big problem with preorder mail
Post by: myhatty on July 22, 2009, 08:17:13 PM
has it been uploaded yet?
Title: Re: Dave, big problem with preorder mail
Post by: DaveGilbert on July 22, 2009, 08:21:46 PM
It's still uploading.  It takes awhile!
Title: Re: Dave, big problem with preorder mail
Post by: myhatty on July 22, 2009, 08:24:19 PM
im just so excited beacuse i love these series
Title: Re: Dave, big problem with preorder mail
Post by: wesray on July 22, 2009, 08:37:04 PM
We all are!  :D

Well, I have to call it a night, work is waiting for me in a few hours. But I look forward to playing the game in the evening!
Title: Re: Dave, big problem with preorder mail
Post by: DaveGilbert on July 22, 2009, 08:56:52 PM
I'm sooooo sorry.   :(
Title: Re: Dave, big problem with preorder mail
Post by: PeterLeb on July 22, 2009, 09:06:29 PM
I'm also calling it a day (I'm in England, so the time difference is a killer, as they say.). Good luck with the tech issues, Dave!

Also, I've, uh, run out of downloads on the link that was sent, so what do I need to send you, Dave, to get that sorted out?
Title: Re: Dave, big problem with preorder mail
Post by: DaveGilbert on July 22, 2009, 09:21:24 PM
If you ran out of downloads, no worries.  I will reactivate them all again once I got this sorted! :)
Title: Re: Dave, big problem with preorder mail
Post by: PeterLeb on July 22, 2009, 09:24:07 PM
Great stuff! Cheers Dave.
Title: Re: Dave, big problem with preorder mail
Post by: DaveGilbert on July 22, 2009, 09:36:01 PM
Hey everyone in this thread!  I just reuploaded.  Let me know if it works now.
Title: Re: Dave, big problem with preorder mail
Post by: myhatty on July 22, 2009, 09:41:32 PM
i tryed mine but no luck  :'(
Title: Re: Dave, big problem with preorder mail
Post by: PeterLeb on July 22, 2009, 09:41:47 PM
Okay, I lied, still awake. And it's still, unfortunately, 12mbs big.
Title: Re: Dave, big problem with preorder mail
Post by: DaveGilbert on July 22, 2009, 09:47:32 PM
#@$!#@

OK I'm out of ideas.  I'm so sorry about this, everyone.  I'm going to keep trying Plimus and hopefully will have an answer for you by tomorrow.
Title: Re: Dave, big problem with preorder mail
Post by: myhatty on July 22, 2009, 09:52:10 PM
thanks dave hopefull ill be abile to play it tomorrow
Title: Re: Dave, big problem with preorder mail
Post by: DaveGilbert on July 23, 2009, 06:17:43 AM
Finally got through to plimus!  On the phone when them right now!
Title: Re: Dave, big problem with preorder mail
Post by: frederic09 on July 23, 2009, 08:08:30 AM
I hope "we" will have a complete file soon.
Title: Re: Dave, big problem with preorder mail
Post by: DaveGilbert on July 23, 2009, 08:24:14 AM
They are just as mystified as I am but they are looking into it.  I have an extreme short-term solution.  Keep an eye on your email, everybody.
Title: Re: Dave, big problem with preorder mail
Post by: frederic09 on July 23, 2009, 08:48:08 AM
ok i'll waiting carefully
Title: Re: Dave, big problem with preorder mail
Post by: wesray on July 23, 2009, 09:21:59 AM
The download from the shop is now working for me; I successfully received the whole file!
Can't wait to play the game later!  :D

Thanks again for the fast help, Dave! 
Title: Re: Dave, big problem with preorder mail
Post by: frederic09 on July 23, 2009, 09:23:05 AM
hello dave,

thanks for the new link i'm downloading right now.

But there are a problem, i can't download the "bonus gift" (the soundtrack)

It says :

Page not found
The page you are looking for might have been removed...
Title: Re: Dave, big problem with preorder mail
Post by: PeterLeb on July 23, 2009, 09:26:18 AM
Yeah, I just emailed you, and for the sake of it, tried the store link. And it's now working! I think? 158mb file.
Title: Re: Dave, big problem with preorder mail
Post by: DaveGilbert on July 23, 2009, 10:00:03 AM
...

Can you tell I'm getting a little frazzled? :)

And the correct soundtrack link IS:

http://www.davelgil.com/bobcakes/Convergence_Soundtrack.zip

edit: note that this link will also be gone in 24 hours, so for those of you who found this thread before it goes bye-bye, consider it a gift! ;)
Title: Re: Dave, big problem with preorder mail
Post by: Gremmi on July 23, 2009, 10:11:23 AM
Dave,

Just to let you know it's all working here now too. Great stuff, cheers for getting it sorted so quickly.
Title: Re: Dave, big problem with preorder mail
Post by: DaveGilbert on July 23, 2009, 10:22:32 AM
I'm glad everyone has been so understanding.  An indie lives and dies by customer service, so this has all been very traumatic. :)
Title: Re: Dave, big problem with preorder mail
Post by: frederic09 on July 23, 2009, 10:24:50 AM
thanks dave !!!

i'm playing convergence right now and after i will listen the soundtrack.
Title: Re: Dave, big problem with preorder mail
Post by: myhatty on July 23, 2009, 10:45:02 AM
 ;D at last but i gotta go out that sucks have fun and hopefull when i get back it will work


edit: its downloading i got a few mintues will install but not be able to play
Title: Re: Dave, big problem with preorder mail
Post by: Ren Fraggle on July 23, 2009, 10:46:10 AM
I'm downloading the setup right now and I've already added the soundtrack to my game soundtrack collection.  I was wondering if it would be at all possible to find a larger version of the picture on the game's story page (http://story page) to use as album art?  
Title: Re: Dave, big problem with preorder mail
Post by: DaveGilbert on July 23, 2009, 10:51:42 AM
Hi Ren.  A neat idea!  There's a larger version of the poster here if that helps:

http://www.wadjeteyegames.com/mayoco/project/media/BC_poster.jpg
Title: Re: Dave, big problem with preorder mail
Post by: Ren Fraggle on July 23, 2009, 10:52:07 AM
That's exactly what I was looking for, thanks!
Title: Re: Dave, big problem with preorder mail
Post by: myhatty on July 23, 2009, 10:54:41 AM
just to say dave i want to thank youfor that late night and it now installed but wish i had time to play it but ill play it later hopefully another late night and thanks again dave if i could id give you a hug so *dave* Virtual hug
Title: Re: Dave, big problem with preorder mail
Post by: Ren Fraggle on July 23, 2009, 11:12:42 AM
I was almost getting worried again.  I got the new link from Dave, and tried downloading it, but it was corrupt again at 125mb. I tried it again, and the second one was only a little better, being 336k larger than the first, so I figured it was just me and tried again.  The third time finished the entire 158mb.  That one installed just fine.  Thanks Dave!  You're #1.
Title: Re: Dave, big problem with preorder mail
Post by: DaveGilbert on July 23, 2009, 11:32:47 AM
I think several dozen people are trying to access that link at the same time! 

If there are more issues like this I'll upload a mirror version.
Title: Re: Dave, big problem with preorder mail
Post by: frederic09 on July 23, 2009, 12:46:57 PM
well just finish the game... and I just try the pliemus download link now, and it works.
Title: Re: Dave, big problem with preorder mail
Post by: Ren Fraggle on July 23, 2009, 02:29:54 PM
I just finished it myself, and I liked it very much.  There's only one scene I didn't like much, but I'll wait a little longer for more people to play before I try and bring up any spoilers.  The Blackwell series has easily become my favorite of this genre.  I played the other two around when Unbound was released.  I had all my Wadget Eye games backed up on a DVD that was accidentally ruined.  When I can start getting money again, I'll have to get the previous two games again so I can play them all in series.
Title: Re: Dave, big problem with preorder mail
Post by: PeterLeb on July 23, 2009, 02:30:45 PM
Game seems pretty rocketship so far, Dave. Great work! And cheers for all the support you've given. Great customer service, and all that jazz.
Title: Re: Dave, big problem with preorder mail
Post by: Layabout on July 23, 2009, 10:08:57 PM
I just finished it myself, and I liked it very much.  There's only one scene I didn't like much, but I'll wait a little longer for more people to play before I try and bring up any spoilers.  The Blackwell series has easily become my favorite of this genre.  I played the other two around when Unbound was released.  I had all my Wadget Eye games backed up on a DVD that was accidentally ruined.  When I can start getting money again, I'll have to get the previous two games again so I can play them all in series.

I'm sure if you can locate your email reciepts from your previous purchases, Dave will provide you with a replacement copy. Just pop him an email.
Title: Re: Dave, big problem with preorder mail
Post by: DaveGilbert on July 24, 2009, 09:12:33 AM
Ren, did you buy them on the old store?  It's archived at http://www.wadjeteyegames.com/oldstore.  If you go there and enter your login info, you should be able to nab your games from there.